Warranty & Returns

Computer Memory Solutions warrants to the original end user customer that its products are free from defects in material and workmanship. Subject to the conditions and limitations set forth below, CMS will, at its option, either repair or replace any part of its products that prove defective by reason of improper workmanship or materials.

Repaired parts or replacement products will be provided by CMS on an exchange basis and will be either new or recertified. All recertified products have been tested to ensure that they are functionally equivalent to new products.

If CMS is unable to repair or replace the product, it will refund or credit the lesser of either the current value of the product at the time the warranty claim is made or the purchase price. Proof of purchase must be provided showing the original date and place of purchase, as well as the product description and price.

**This limited warranty does not cover any damage to the product that results from improper installation, accident, abuse, misuse, natural disaster, insufficient or excessive electrical supply, abnormal mechanical or environmental conditions, or any unauthorized disassembly, repair or modification.

This limited warranty shall not apply if: (i) the product was not used in accordance with any accompanying instructions, or (ii) the product was not used for its intended function. This limited warranty also does not apply to any product on which the original identification information has been altered, obliterated or removed, that has not been handled or packaged correctly, that has been sold as second-hand or that has been resold contrary to the U.S. and other applicable export regulations.

**This limited warranty covers only repair, replacement, refund or credit for defective CMS products, as provided above. CMS is not liable for and does not cover under warranty, any damages or losses of any kind whatsoever resulting from loss of, damage to, or corruption of, content or data or any costs associated with determining the source of system problems or removing, servicing or installing CMS products.
This warranty excludes third-party software, connected equipment or stored data. CMS is therefore not liable for any losses or damage attributable to third-party software, connected equipment or stored data. In the event of a claim, CMS’s sole obligation shall be to issue a refund or replacement of the hardware.

The following CMS products are covered by this warranty for a period of three years from the date of purchase by the original end user customer: SSD, M-SATA, M-SATAII.

Contact SUPPORT@COMPUTERMEMORYSOLUTIONS.COM to request an RMA before returning any merchandise. Once an RMA is issued, all items will need to be properly packaged to avoid breakage during return shipping. Include all original internal packing materials along with the packing slip or invoice for speedy processing.

A pre-paid, pre-addressed USPS return label can be provided upon request. This label will incur the return shipping fee of $5.99 which will automatically be deducted from your refund.

If you do not wish to use our pre-paid return label, we recommend that all returns be sent with a traceable carrier such as USPS, UPS or FedEx. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to our warehouse. CMS is not responsible for packages sent with a return label not provided by CMS. CMS does not accept C.O.D. deliveries.
If you have lost your packing slip or require a pre-paid return label, please contact Customer Service at (Support@computermemorysolutions.com)

Need to return the memory order? You may return the order whether the reason is defective or simply no longer needed.
All merchandise must be returned within 30 days after the shipment date. Refunds for merchandise returned within the eligible time period will be credited in the same form as the original payment method. Please allow 1 billing cycle for the credit to appear on your statement. SHIPPING & HANDLING IS NON-REFUNDABLE. Along with a 15% restocking fee on any incompatible or unwanted electronics. (Removal of ANY labels with automatically VOID your return)

Got a memory problem? Let us help you resolve the issue. Just drop us a line and one of our knowledgeable team members will get back to you in a flash!
We offer lifetime replacements for all memory ram. SSD replacements have to be within the 3-year warranty. Support@computermemorysolutions.com